Keelcroft / Cross-Site Issue Sync for Jira / Terms

Customer terms

Effective 7 October 2026. These terms apply to Cross-Site Issue Sync for Jira, published by Keelcroft and sold through the Atlassian Marketplace.

Licence

The app is licensed, not sold, under the Bonterms Standard End User Agreement as adopted by the Atlassian Marketplace, together with the additional terms on this page. Where the two conflict, the Standard End User Agreement prevails. Billing, trials, renewals and refunds are handled by Atlassian under the Atlassian Marketplace Terms of Use; Keelcroft does not bill you directly.

What the app does, and what it depends on

The app synchronises the fields you configure between issues in a project on your Jira Cloud site and issues in a project on a partner Jira Cloud site, and verifies each write by reading it back. It depends on Atlassian Forge, on the Jira Cloud REST API of both sites, and on the partner user credentials you supply. Behaviour, availability and rate limits of those platforms are outside Keelcroft’s control, and a change on either side may interrupt or alter synchronisation until the app is updated.

The app never deletes an issue on either site. It reports conflicts, unmapped statuses and rejected writes rather than resolving them silently. Verification means the destination was read back and compared; it is not a guarantee that a site will store every value you send.

Your responsibilities

• You have the partner site owner’s permission to connect to their project, and the partner user credentials you store were issued for this purpose.
• You choose which fields travel in which direction, and you are responsible for the status mapping you enter and for the workflows on both sites.
• You will not use the app to transfer data you are not permitted to share with the partner site, or to receive data you are not permitted to hold.

Data

How the app processes, stores and transfers data is described in the privacy policy and the security page, and can be removed as described on the data deletion page. Those pages form part of these terms.

Support

Support is provided by email at support@keelcroft.com during the hours and to the targets published on the support page.

Trademarks

Jira and Atlassian are trademarks of Atlassian Pty Ltd. Keelcroft is an independent publisher and is not affiliated with, endorsed by, or sponsored by Atlassian; product names are used to describe compatibility only.