Keelcroft / ServiceNow Sync for Jira / Terms

Customer terms

Effective 30 September 2026. These terms apply to ServiceNow Sync for Jira, published by Keelcroft and sold through the Atlassian Marketplace.

Licence

The app is licensed, not sold, under the Bonterms Standard End User Agreement as adopted by the Atlassian Marketplace, together with the additional terms on this page. Where the two conflict, the Standard End User Agreement prevails. Billing, trials, renewals and refunds are handled by Atlassian under the Atlassian Marketplace Terms of Use; Keelcroft does not bill you directly.

What the app does, and what it depends on

The app synchronises the fields you configure between Jira Cloud issues and records in your own ServiceNow instance, and verifies each write by reading it back. It depends on Atlassian Forge, on the ServiceNow Table API, and on the ServiceNow user credentials you supply. Behaviour, availability and rate limits of those platforms are outside Keelcroft's control, and a change on either side may interrupt or alter synchronisation until the app is updated.

The app never deletes a Jira issue or a ServiceNow record. It reports conflicts, unmapped states and rejected writes rather than resolving them silently. Verification means the destination was read back and compared; it is not a guarantee that a third-party platform will store every value you send.

Your responsibilities

• You hold the rights to connect the ServiceNow instance you configure, and you create and manage the integration user the app signs in with.
• You choose which fields travel in which direction, and you are responsible for the state mapping you enter and for any data policy your instance enforces.
• You will not use the app to sync data you are not permitted to transfer to ServiceNow or to Jira, and you will not use a ServiceNow Personal Developer Instance for production purposes.

Data

How the app processes, stores and transfers data is described in the privacy policy and the security page, and can be removed as described on the data deletion page. Those pages form part of these terms.

Support

Support is provided by email at support@keelcroft.com during the hours and to the targets published on the support page.

Trademarks

ServiceNow is a trademark of ServiceNow, Inc. Jira and Atlassian are trademarks of Atlassian Pty Ltd. Keelcroft is an independent publisher and is not affiliated with, endorsed by, or sponsored by ServiceNow or Atlassian; product names are used to describe compatibility only.